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A 50% deposit is required before starting any project. This confirms your booking and locks in your spot. The remaining 50% is due before final files are handed over. I reserve the right to withhold delivery of designs until payment has been received in full.
All payments are due within 30 days of invoice unless otherwise agreed in writing. If you'd like to discuss a payment plan, I’m happy to discuss, both parties will need to agree to this in writing.
If I don’t hear from you for over 30 days, or payment is overdue, I reserve the right to invoice for work completed and pause the project until everything is back on track. By remitting deposit funds you are accepting these Terms of Service and entering a contract with Charlotte Ketteridge (Designer).
Any fonts used in your designs are subject to licensing. I’ll always share the font names and where you can purchase them if needed.
You’ll be responsible for buying your own font licenses if you’d like to use them beyond what’s included in your branding. Due to licensing laws, I can’t legally share or transfer font files I’ve purchased.
Most fonts used in logos don’t need licensing because they’re outlined (vectorised) artwork, but for anything editable, like your website or printed materials i.e. documents, a proper license is a must.
These terms do not grant you the rights to copy, modify, alter, or reuse any unused concepts, sketches, drafts, or design proposals shared during the process. All preliminary work, visual exploration, and unused ideas remain the sole property of Charlotte Ketteridge.
I am free to refine, repurpose, or adapt unused concepts for future client work or personal use. If any unused idea is visually similar to the final design, I will ensure the repurposed version is sufficiently different to avoid conflict.
Unless otherwise agreed in writing, I reserve the right to share and showcase the final work in my portfolio, across my website, social media, design directories, printed publications, or award submissions, both now and in the future. This includes all materials, artwork, logos and any supporting brand assets or graphics created as part of your project.
You are welcome to adapt and evolve the final approved logo or design work as needed, but you do so at your own discretion and risk. Any future changes or adaptations made after handover are not the responsibility of the designer (Charlotte Ketteridge).
Once final payment is made, the agreed final artwork/files becomes yours. Until that point, all rights remain with me. If payment isn’t completed, I may reuse or rework those designs elsewhere. All preparation materials, early concept work, sketches, visuals, including the electronic files used to create the project remain the property of myself (Charlotte Ketteridge), unless we’ve agreed otherwise in writing. ``I reserve the right to show any artwork, ideas, sketches created for this project in a portfolio as examples of client work. This is typically, but not limited to the completion of the project.
If you require your project to remain confidential or under NDA, please let me know before the project begins and we can arrange the appropriate agreement.
You are fully responsible for ensuring that your chosen business or product name is legally available for use before any design work begins. This includes checking for existing trademarks, registered business names, or any potential conflicts.
I cannot offer refunds or accept liability if legal issues arise later in relation to your name choice.
Please carry out the necessary checks and confirm that your name is free to use and legally safe before committing to a branding project. Changing your name mid‑project is costly and will cause delays.
If a name change is required after design work has begun, and logo concepts have already been developed or presented, I will need to re‑quote for the additional work required to revise concepts and restart the process. The fee will be calculated based on work completed to date and the new scope required. I am unable to provide legal advice or support with trademark registration. If you intend to trademark your brand name or logo, I recommend seeking advice from a qualified legal professional.
🛑 Cancellation During the Project
If you choose to cancel the project after work has begun and concepts or ideas have been presented, any payments made up to that point are non‑refundable. This is to cover the time, research, and creative work already invested.
Depending on the project stage and total budget, I may, at my discretion, refund a portion of the remaining balance if minimal work has been completed. However, this is not guaranteed and will be assessed fairly based on the work delivered up to the point of cancellation. If, for any reason, I am unable to complete your project due to illness or exceptional unforeseen circumstances, I will refund an appropriate portion of the project fee. In most cases, this will be a full refund. If work completed to date could reasonably be passed to another designer to continue, a partial refund may be issued based on the value of work already provided.
⏸️ Project Suspension or Termination by the Designer
- I reserve the right to suspend or end a project if:
- There is a pattern of excessive micromanagement or interference that prevents progress
- There is a repeated lack of trust in the creative process after reasonable revisions and concept exploration have been provided
- Required feedback, content, or approvals are not supplied within a reasonable timeframe
- Payment deadlines are repeatedly missed
Before suspending or terminating a project, I will provide written notice and a fair opportunity to resolve the issue. If the issue is not resolved, the project may be paused or terminated.
In the event of suspension or termination initiated by me due to the reasons above, no refund will be issued for payments already made, and all work, concepts and designs produced up to that point will remain the full property of Charlotte Ketteridge unless paid for in full. If the project is paused for more than 30 days without communication or valid reason, I reserve the right to close the project. Any future resumption of work will require a new quote and deposit.
⚡ Force Majeure
If something completely out of my control prevents me from working (like a natural disaster, illness, power outage, or major life event, an 'act of god' or any government, terrorism, riot, war, accident or any deficiency in materials or transportation or any other cause of any nature), neither of us will be held liable for delays. I’ll keep you in the loop and do everything I can to get things back on track ASAP.
You agree and acknowledge that I am not legally responsible for any loss, damages, or expenses incurred from the use or misuse of any designs, files, advice, or services provided. This includes, but is not limited to any inaccuracies, errors, omissions, or reliance on third-party content, platforms or materials.
All content, visuals, and deliverables are provided in good faith and are intended for general use as agreed in the project scope. Your use of any designs or information supplied is entirely at your own risk, and I shall not be held liable for any resulting legal, financial, or reputational consequences.
I affirm that all work I produce for you will be original and to the best of my knowledge, will not knowingly infringe or plagiarise the intellectual property of others. I will carry out reasonable due diligence, including reverse image searches and basic checks against online design databases to help minimise risk of unintentional infringement.
However, I do not offer legal services and cannot guarantee full copyright or trademark clearance. If you intend to trademark, copyright, or register your logo or brand elements, it is your responsibility to carry out formal checks with a legal advisor or trademark attorney. I encourage you to do this prior to launching or publishing your brand.
Creating design that bring your brand to life, visually & emotionally.
hello@charlotteketteridge.com